Thank you for shopping at The Retake. We appreciate your business and strive to provide the best shopping experience possible. Please read our cancellation and refund policy carefully before making a purchase.
Cancellation Policy
- Order Cancellation: You may cancel your order within 24 hours of placing it for a full refund. Please contact our customer service team at [customer service email/phone number] with your order details to request cancellation.
- Custom Orders: Customized or made-to-order items cannot be canceled once production has begun. Please carefully review your customization options before placing your order.
2. Refund Policy:
- Refund Eligibility: Refunds are only available for products that are damaged, defective, or significantly different from what was described on our website.
- Return Process: If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of receiving your order. We may require photographic evidence or other documentation to process your refund request.
- Refund Method: Refunds will be issued to the original payment method used for the purchase within 7-10 business days after approval of the refund.
- Return Shipping: If your return is approved, we will provide you with a prepaid shipping label to return the item. Return shipping costs will be covered by The Retake Enterprises.
3. Non-Refundable Items:
- Clearance or Final Sale Items: Clearance or final sale items are not eligible for refunds or exchanges unless they are damaged or defective upon arrival.
- Digital Products: Digital downloads or electronic gift cards are non-refundable.
4. Exchange Policy:
- Exchange Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 7 days of receiving your order.
5. Contact Us:
If you have any questions about our cancellation and refund policy, please contact us at [email protected] / +91 86690 02315. Our customer service team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM (local time).
Note: The Retake Enterprises reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Please review this policy periodically for any changes.
